The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess situations and adapt communication technique accordingly
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Verbal communication is tailored to identified audience of recipients from a range of communication approaches Completed |
Evidence:
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Body language and non-verbal behaviour is correctly assessed and responded to Completed |
Evidence:
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Active listening skills are employed and questioning techniques are used to clarify issues Completed |
Evidence:
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Communication strategies adopted reflect consideration of cultural, gender, age issues and are in accordance with organisational policies and procedures Completed |
Evidence:
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Where required expert advice is sought or referrals are made according to agreed procedures Completed |
Evidence:
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Contradictions, ambiguities, uncertainty or misunderstandings are identified and checked with a range of sources and references Completed |
Evidence:
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Communicate effectively in the workplace
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Interpersonal communication techniques and skills are selected from a range of options and applied Completed |
Evidence:
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Clear, concise, accurate and appropriate communication is applied in routine situations in accordance with organisational policies and procedures Completed |
Evidence:
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Clear, concise, accurate and appropriate communication is applied in high demandsituations Completed |
Evidence:
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Utilise conflict resolution/negotiation skills to address issues/incidents
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Control and objectivity is maintained at all times in conflict situations Completed |
Evidence:
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Situational conflict is, as far as possible, de-escalated Completed |
Evidence:
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Persons in conflict are separated, where appropriate, and relevant solutions are negotiated or imposed that comply with organisational policies and procedures Completed |
Evidence:
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Where required, external agencies are accessed and utilised, according to agreed procedures Completed |
Evidence:
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